Technology

Salesforce Spring ’15 Release Brings Maps-Based Features

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geolocation mapping Have you ever wished that Salesforce could handle your customer address details a little bit better? Maybe even suggest  and provide auto-complete functionality? Or that you don’t have to buy an AppExchange app in order to get decent street maps on your records based on the location or address details?

If you have, you are not alone. Over the years maps have remained a hot topic, and since the change in Google map’s licensing a few years back, the Salesforce ecosystem has seen a rise (and success) of 3rd party mapping apps. Finally Salesforce has come to the party and has announced that in the Spring ’15 release, svisualforcealesforce will be offering new map-based features.

This feature provides users with street maps, which are obtained via geocoding technology or existing geographic coordinates, and suggested address values based on partial entries.

The maps display on standard address fields and address suggestions will be auto-enabled in production instances as part of the Spring ’15 release.

Questions? Concerns? Not sure if you need to opt-out or in? Contact Charly Prinsloo to find out where we can help.

If you have missed the official notification that was sent out recently, the full body of the notice is provided below.

What is the change?
With the Spring ’15 release*, we are offering new map-based features:

  • Display of map images where any standard address field is sufficiently populated**. This functionality will be available through the desktop interface and the Salesforce1 Mobile app.
  • Standard Visualforce components for map creation.
  • Address suggestion and auto-completion available when editing address fields.

We’ve partnered with a third-party mapping provider to make these features work seamlessly within the application.

*Currently targeted for February 2015; date subject to change
**To qualify for maps display, the Spring ’15 feature requires that the address must meet the following criteria: (street AND city AND (state OR postal code OR country). Criteria is subject to change for future releases.

How will this change impact me?
Please review the following information before proceeding: This feature provides users with street maps, which are obtained via geocoding technology or existing geographic coordinates, and suggested address values based on partial entries. This functionality requires Salesforce to share physical address or geographic coordinate information that you or your organization have previously uploaded into Salesforce with the third-party mapping provider.

With respect to the origination of the request, the only identifiable information shared with that third party is the IP address and source location.

  1. The shared IP address will be the one associated with the individual requestor.
  2. If you use a custom Salesforce domain (e.g. Salesforce’s “My Domain” feature or for your Communities, Force.com, or Site.com sites), the custom Salesforce domain name you have selected may be included in the information sent.
  3. If you do not use a custom Salesforce domain, then the location.force.com domain will be used.

While the address and geography information is publicly available, the mapping provider nonetheless applies confidentiality and security measures to the data that it receives from Salesforce to provide this functionality, and Salesforce does not share any other identifiable information, such as contact name or any other record information with them.

What action must I take?
The maps display on standard address fields and address suggestions will be auto-enabled in production instances* as part of the Spring ’15 release. If you wish to disable this technology, please notify Salesforce by December 3rd, 2014. To submit an opt-out request, please complete the following steps**:

  1. From your Salesforce org, click to access Help & Training
  2. Click on Contact Support
  3. Click on Open a Case
  4. Select “Feature Opt Out” from the ‘I need assistance with’ picklist
  5. Select “Mapping Services Opt Out” from the Product Topics picklist
  6. Click Submit

*Sandbox instances will require the customer to opt-in to the map feature regardless of when they receive the Spring ’15 release.
**You will need to submit a request for each org that you wish to opt out.

Questions? Concerns? Not sure if you need to opt-out or in? Contact Charly Prinsloo to find out where we can help.

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