As with any technology trend in the workplace; the CIO needs to understand how best to navigate through it in order to ensure that his organisation’s information is protected and that the organisations strategy is being fulfilled. Enterprise mobility is no different in this respect.
The enterprise mobility trend is one which deeply affects the CIO and has reached a phase where it can no longer be put off for later. As enterprise mobility takes hold, CIOs must build capabilities to deliver user-friendly applications that drive innovation, as well as manage the environment’s complexity.
Beyond design issues, mobile applications will need to deliver innovative, if not disruptive, functionality. For the CIO, experimentation can be a good way to show progress and help crystallize opportunities. Until users interact with an early prototype, they may not know what they want, much less what they need. CIOs can take responsibility for big-picture thinking as well as resolving tactical issues. They can also share lessons learned throughout the organization, to ensure that small-scale initiatives get the benefit of insights developed elsewhere.
Without going into all of the aspects of Enterprise Mobility and just looking at mobile devices and the mobiles apps; there are already a lot of things the CIO needs to consider.
Before diving into strategies like “bring-your-own device” (BYOD) or “corporate owned, personal enabled” (COPE), organisations must consider what mobile means to the business. Is it simply a case of accessing e-mail and calendars from a mobile device or is it about fundamentally transforming the way business is done. The shift seen by organisations in this regard is their response to the transformative opportunities associated with embracing mobile. Consulting firms for example that employ a large compliment of consultants who need to be contactable would in the past equip their employees with Blackberry devices say and link up their email via [tooltip title=”” content=”BlackBerry Enterprise Server” type=”classic” ]BES[/tooltip].
Today, these same organisations are realising lower TCO through “formal” BYOD policies – where the an employee brings their own personal device into the organisation with the employer subsidising the cellular contract – and “informal” policies of allowing employees to link their tablets to their work email.
Organisations looking to embrace mobile must consider an appropriate mobile device management (MDM) software. The Gartner definition of Enterprise MDM software is primarily a policy and configuration management tool for mobile handheld devices, such as smartphones and tablets based on smartphone OS’s. It helps enterprises manage the transition to a more complex mobile computing and communications environment by supporting security, network services, and software and hardware management across multiple OS platforms. This is especially important as bring-your-own-device (BYOD) initiatives become the focus of many enterprises.
This demand by consumers wanting to use smartphones or tablets to compliment their roles within the enterprise has inspired a new category of applications referred to “Enterprise” mobile apps. The shift experienced by enterprises in this regard in their response to the clear opportunities associated with meeting this demand. From a business-to-enterprise (B2E) perspective, provisioning “Enterprise” apps can afford opportunities to increase employee productivity and streamline specific lines of businesses (LoBs). There is a growing expectation from consumers for employers to provide apps that allow self-service capabilities such as submitting weekly timesheet or approving a holiday request as well as equipping sales executives with information about their customers and accounts while on the go. Equally mobility opens up opportunities from a business-to-consumer (B2C) perspective for organisations to embrace a multi-channel delivery approach for sales and/or service delivery.
Mobile application development is becoming a top concern for CIOs with many organisations believing that, for them to become leaders in their industries, they must adopt innovative mobility solutions. With mobile technology and business evolving rapidly many CIOs believe that mobile devices, apps and systems will be a leading source of business innovation and new revenue. Rather than taking an ad-hock approach to mobility, organisations are turning to provision a platform upon which current and future mobile initiatives can be achieved securely, and with reduced effort. Also known as Mobile Application Development Platforms (MADP), a mobile platforms will equip an organisation with all the components necessary to establish a mobile infrastructure, along with the software development kits (SDK) to build custom enterprise mobile apps.
Mobility Strategy: The Bottom Line
To manage the complexity of enterprise mobility, organisations need governance, security, privacy, and compliance policies. CIOs must set policies for employee-owned devices, for example, that protect information without stifling innovation. Given the dynamic environment, these policies must be in place even before a comprehensive mobile enablement road map is defined.
Are you ready for Enterprise Mobility? Does your organisation have a need for mobile device management and mobile apps that are strategically relevant to your business ? Find out more from Sergio Congia; the Deloitte SAP Mobility Lead or drop us a message using the form below.
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