A pursuit to create 192 000 jobs by 2030

Outsourcing for growth

It is a common misconception that outsourcing leads to job losses and retrenchments. This is quite far-off given that the advantages far outweigh the advantages. The South African outsourcing industry has been identified as a catalyst for socio-economic growth and is set to grow our GDP significantly. With a rising English speaking population, favourable time-zone and weakened currency, South Africa provides a significant cost differential for multinationals seeking favourable offshoring destinations.

Furthermore, South Africa is home to three outsourcing hotspots; Johannesburg, Cape Town and Durban who were voted positions 21, 57 and 100 respectively by the Tholons Top 100 Outsourcing Destinations Report. The factors relating to the country’s competitiveness against Ireland, Paraguay, Malaysia and Poland, include cost-competitiveness, cultural alignment and accent neutrality, risk profile, infrastructure, time-zone and quality of labour.

A country that is able to import foreign jobs onto its shores creates new jobs, however, our opportunity for increasing foreign direct investment (FDI) is lessened when a country speaks ill of outsourcing locally through the #OutsourcingMustFall/ #EndOutsourcing campaign led by various university students.

To this end, Deloitte Business-Process-as-a-Service (BPaaS), Outsourcing for Growth, seeks to engage with government, business and the community at large around our collective contribution to growing the South African economy and increase the countries competitiveness in the global outsourcing landscape.

Find out how we’re making an impact that matters by Outsourcing for Growth.

About the author

Deloitte South Africa

Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services.

At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated and innovative answer that helps our clients to better understand key complex industry issues. Not only do our solutions assist our clients in making strategic business decisions, but our unique approach also allows companies to succeed in a competitive business environment by staying ahead of industry trends. Through the collective expertise of nearly 3600 people in 8 cities in South Africa and in 16 cities in Southern Africa, and as a member firm of the global organisation Deloitte Touche Tohmats, we have access to deep insightful and intellectual capital of more than 150 000 people worldwide.

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